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REAMS was appointed by the facilities management provider, ISS, to provide asset and condition surveys across the Santander retail branch network.

REAMS was tasked with identifying the volume, location and condition of all M&E assets along with the assessment of the building fabric elements at each location.  Deploying our in-house ELIAS mobile data collection software in the field, and our intuitive client interface we were able to identify and calculate appropriate capital expenditure budgets for the next five years.

Detailed site reports were produced using the ELIAS analytics platform and the resulting data was uploaded to ISS’s CAFM system to ensure that the assets could be managed on an planned basis, whilst building up a clear and concise audit trail and history on each asset.

REAMS’ ELIAS in-house software allowed Santander to address immediate and potential site issues through condition categorisation, effectively manage asset-based PPM planning and the client was able to mitigate the risks REAMS had identified across their estate.

Following the project, the Director of Operations UK & Ireland, at ISS Technical Services said:

“REAMS worked collaboratively with all stakeholders throughout the entire process; from solution development to final reporting and utilised their expertise, experience and flexibility to create a bespoke solution. The output and data analytics ensured that ISS and Santander had access to the detailed asset and condition data allowing us to deliver a best in class service.”


  • Provide full asset register
  • Inspect and report against asset conditions
  • Provide life cycle costs and planning for 5 year CAPEX programme
  • Data mapping for bulk upload into ISS CAFM system


  • 5 year life cycle plans prioritised and budgeted
  • Application of SFG20 coding structures
  • Asset based PPM planning
  • Reporting suites produced per site on cost and condition
  • ELIAS data analytics creating key focus points and improvement action plans
  • Budget certainty and planning for the client


Download Case Study

Download Case Study

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